Technical Support Staff - East Jakarta, Jakarta
1 hari yang lalu

Deskripsi pekerjaan
Tugas Utama :
- Technical Assistance & Problem Solving (Nasional) : Menangani kasus teknis yang tidak dapat diselesaikan dealer, Memberikan analisa & arahan troubleshooting, Membantu diagnosa kasus complex atau repeat repair
- Analisa Kerusakan & Root Cause Analysis (ICE Vehicle) : Menganalisa data field report dari dealer, Mengidentifikasi pola kerusakan massal, Melakukan investigasi teknis jika ada lonjakan klaim
- Penyusunan & Sosialisasi Technical Information : Pembuatan Technical Service Bulletin, Update SOP perbaikan, Standardisasi metode diagnosa, Update manual teknis jika ada improvement
- Monitoring Quality & Field Performance : Monitoring durability komponen ICE, Memberikan feedback engineering untuk improvement produk
- Penyusunan laporan secara daily/weekly/monthly terkait Technical Support
Persyaratan Utama :
- Min. Latar belakang pendidikan D3 / S1 Teknik Mesin / Teknik Otomotif
- Min tahun sebagai Technical Support di Perusahaan ATPM / APM Industri Otomotif
- Memahami Sistem Utama Kendaraan ICE : Engine system, Transmission, Electrical & wiring system
- Kemampuan Analitis & Problem Solving : Mampu menganalisa data field report, Mengidentifikasi pola kerusakan massal
- Mampu membuat laporan technical support menggunakan Ms. Excel & Spreadsheet
- Memiliki Softskills : Proaktif, Detail Oriented, teliti, Objective, Problem Solving, dan Tegas
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