Moderation Trainer - Semarang

[OPEN FOR LOCAL INDONESIAN ONLY] · Transcosmos Indonesia is a joint-venture company offering contact center services, social media management, voice of customer analysis, digital marketing, and eCommerce solutions. · This world class business process outsourcing and consulting co ...

Deskripsi pekerjaan

[OPEN FOR LOCAL INDONESIAN ONLY]

Transcosmos Indonesia is a joint-venture company offering contact center services, social media management, voice of customer analysis, digital marketing, and eCommerce solutions.

This world class business process outsourcing and consulting company is supported by the strength of global transcosmos network with over 50 years of experience.

With a focus on adapting to the changing business environment, transcosmos tailors their services to meet each client's unique requirements.

Role Description :
This is an on-site contract role as a Trainer located in Semarang.

As Content Moderation Trainer you will be responsible for :

Conduct training sessions for new hires, refresher training for knowledge gaps and training on new or upgraded policies/procedures/processes implementation
Utilize effective presentation and facilitation skills including creative training technique and accelerated learning technique
Provide individual coaching and mentoring to team members to support their professional growth and career development
Gather feedback from quality team to understand the knowledge gaps and incorporate findings into training programs
Ensure smooth transition of training batches to nesting phase and production floor
Design, develop or update training materials for system-based and online/classroom training
Recommend module modifications to superiors on the basis of Training Needs Analysis
Measure training program effectiveness using various methods


Qualifications :
Indonesian citizen with minimum bachelor degree in any related field with GPA min 2.75 preferred
Experienced as Trainer in contact centre industry especially for content moderation is preffered
Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams
Able to develop an innovative training methods while ensuring logical content flow
Ready to work on shifting
Fluent in English both speaking and writing min B2 Level of CEFR
Willing to be placed in Semarang

Note :

The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.

This hiring process is free of charge.

Life At TCID

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
Fulfilling Career
Professional Growth
Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
Growing Culture

#transcosmosIndonesia #LifeAtTCID #OneTranscosmos #TCID