- Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer's complaint
- Provide technical support and win-win solution to customers for any issues that arise with the use of our products
- Coordinate with Product and Engineering Team to resolve product problems
- Candidate must possess at least a Bachelor's Degree Information System, Computer Science, or equivalent
- Fresh graduates are welcome to apply
- Have basic knowledge in HR Software and/or HR Information System
- Knowledge in Tax will be a plus point
- Familiar with Database & HR product will be a plus point
- Proficient in English (both written and spoken)
- Good analytical and problem-solving skills
- Competitive salary + daily allowance.
- Premium private health insurance (outpatient, inpatient, maternity, dental).
- Early access to salary + flex installment (employee loan) via Mekari Flex.
- Allowance for sports activities and glasses/contact lenses.
- Flexible working hours with a hybrid work culture.
- Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
- Notebook Ownership Program.
- Friendly and dynamic work environment.
- Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.
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Technical Support - Yogyakarta - Mekari
Deskripsi
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.
Job Description
Don't forget to check our Recruitment FAQ at [ENG] or [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon
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