After-Sales Service Engineer Manager - Jakarta - VinFast Indonesia

    VinFast Indonesia
    VinFast Indonesia Jakarta

    4 hari yang lalu

    Deskripsi

    PT VinFast Trading Indonesia | e‑Scooter Business

    VinFast Indonesia is expanding rapidly, and we're looking for a Service Engineer Manager (E-Scooter) to support our after‑sales operations, ensure high‑quality technical service, and deliver an excellent ownership experience for our e‑Scooter customers across Indonesia.

    • Lead the national after‑sales service strategy
      to ensure high‑quality service delivery, customer satisfaction, and operational excellence
    • Manage and develop the Service Engineering team
      , ensuring strong technical capability, efficiency, and performance
    • Oversee dealer service operations
      , ensuring implementation of service standards, repair quality, safety protocols, and compliance with SOPs
    • Drive complex diagnostics and escalated issue resolution
      , providing expert guidance for mechanical, electrical, and software‑related cases
    • Collaborate closely with Quality, R&D, Product, and Operations teams
      to review systemic issues, define corrective actions, and support product improvement cycles
    • Lead nationwide training programs
      for dealer technicians, including curriculum creation, certification processes, and skill assessments
    • Review and approve warranty policies, high‑value claims, and technical validation
      to ensure consistency and cost‑effectiveness
    • Monitor service KPIs
      , including TAT, first‑time fix rate, parts utilization, and service quality metrics
    • Analyze service data and customer feedback
      to identify trends, risks, and opportunities for product and process optimization
    • Manage service documentation
      , including technical bulletins, troubleshooting guides, SOP updates, and field reports
    • Plan and execute dealer audits, coaching programs, and continuous service network improvement initiatives
    • Prepare monthly reports
      summarizing after‑sales performance, field insights, risks, and improvement recommendations for leadership


    What We're Looking For

    • 4–7+ years of experience in After‑Sales, Technical Service, or Field Operations, preferably in
      automotive, EV - 2Wheel, e‑mobility, or consumer electronics
    • Prior experience in a
      supervisory or managerial
      role overseeing service teams or dealer operations
    • Strong technical expertise in
      electrical systems, batteries, motor controllers, powertrains, diagnostic tools
      , and EV troubleshooting
    • Strong analytical and problem‑solving abilities with experience managing escalations and complex cases
    • Excellent communication, leadership, and team‑development skills
    • Experience building cross‑functional relationships with
      Quality, Product, Operations, and Training
      teams
    • Skilled in operational planning, KPI management, and service process optimization
    • High attention to detail with a commitment to safety, quality, and customer experience
    • Proficiency in reporting, data analysis, and presentation (Excel/Google Sheets/BI tools)
    • Willing to travel frequently for dealer visits, audits, and field support

    Hiring #Aftersales #ServiceEngineer #E-Scooter #VinFast #IndonesiaJobs

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