Contact Center Inbound - Bogor, West Java
1 bulan yang lalu
Job summary
Contact Center Inbound job involves handling inquiries, requests and complaints from customers via various channels.
Responsibilities
- Handling inquiry, request and complaint from existing or non-customer via walk-in channel, call-in channel, email, website, WhatsApp and social media
- Provide information as customer needs and assigned to related division if needed according to the type of the information, report using the MIS system
- Check and monitor all the customer's request that has been recorded in MIS system every day to received information and/or solution from related division
- Closed and ensure that the information has been delivered to customers once the problem has been solved
Deskripsi pekerjaan
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Akses semua posisi tingkat tinggi dan dapatkan pekerjaan impian Anda.
Pekerjaan serupa
Call Center Multichannel
3 minggu yang lalu
+Melakukan layanan inbound pelanggan melalui berbagai channel (telepon, WhatsApp, email, dan platform digital lainnya). Memberikan informasi, bantuan, dan solusi atas pertanyaan maupun keluhan pelanggan sesuai dengan SOP yang berlaku. · +Pendidikan minimal S1 (semua jurusan) · Me ...
Call Center Multichannel
1 bulan yang lalu
Bekerja sebagai call center multichannel di Jakarta dengan menangani layanan inbound pelanggan melalui berbagai channel. · , Melakukan Inbound TAF sesuai kebutuhan operasional. · , Mencatat dan mendokumentasikan setiap interaksi pelanggan ke dalam sistem dengan akurat. · ...
Call Center Multichannel
1 bulan yang lalu
+ Menangani layanan inbound pelanggan melalui berbagai channel (telepon, WhatsApp, email, dan platform digital lainnya). · + Memberikan informasi, bantuan, dan solusi atas pertanyaan maupun keluhan pelanggan sesuai dengan SOP yang berlaku. · + Mencatat dan mendokumentasikan setia ...
Customer Service FINTECH
5 hari yang lalu
Mencakup pelanggan melalui layanan/panggilan pusat hotline,email,inbound/outbound call,melayani keluhan,kritik ataupun saran dari customer,melakukan follow up informasi dari dan kepada customer dan mengelola service center. · ...
Quality Assurance Contact Center
1 bulan yang lalu
Kami mencari Quality Assurance Contact Center untuk mengawasi kualitas layanan telepon kami. · Melakukan pemantauan panggilan dan interaksi agent guna memastikan kepatuhan terhadap standar kualitas serta penerapan skrip yang berlaku. · Menyusun laporan performa kualitas agent con ...
Customer Service Agent
1 bulan yang lalu
Bersedia bekerja sebagai Customer Service Agent penuh waktu. · Pengalaman minimal 1 tahun sebagai Inbound Customer Service / Call Center · Mampu mengoperasikan komputer · ...
Developer
1 minggu yang lalu
Next TI is looking for a Call Center System Developer responsible for supporting call center operations and project delivery. · ...
Warehouse Sr. Specialist
1 bulan yang lalu
The Warehouse Sr. Specialist will lead all collection centers and oversee various processes including inbound, process, and outbound operations. · ...
Custemer Care Staff
4 hari yang lalu
This is a customer care staff role that involves providing clear explanations of insurance/ASO policy terms and conditions to members. · ...
System Developer
1 minggu yang lalu
We are seeking candidates who make decisions based on data, testing, and validated findings. · Integrate and enhance Asterisk-based call center systems Implement business logic for inbound workflows · ...
Customer Service
1 bulan yang lalu
This job is a customer service representative who handles inbound calls and live chats, providing prompt answers to customer questions. ...
Digital Purchase Internship
2 minggu yang lalu
Tugas melakukan pelayanan dan penanganan chat inbound dari calon customer. Membantu customer info harga jual mobil serta program penjualan di · Melakukan tindak lanjut kepada customer terkait jadwal inspeksi mobil. · Pendidikan minimal D3 / S1. · Memiliki pengalaman magang di bi ...
DC Dry Floor Supervisor
3 minggu yang lalu
The DC Dry Floor Supervisor is responsible for operational planning and control. · ...
Stock Controller
1 bulan yang lalu
+About Scarlett Indonesia Established in 2017 Scarlett Indonesia has rapidly become one of the leading local beauty and personal care brands + · We are a fast-growing company with a strong presence both online and offline.+ · +Our success is reflected in our innovative products d ...
Service Point
1 bulan yang lalu
The job holder will be responsible for the daily operations of the transit point through supervision of the inbound, sorting and outbound process. · Key responsibilities include monitoring team productivity capacity and tools in the sortation center conducting briefing with respe ...
Customer Service + Admin Kasir
4 minggu yang lalu
Authorized Service Center Lenovo (IMD) mencari kandidat Customer Service + Admin Kasir yang komunikatif, rapi, dan siap memberikan pengalaman terbaik kepada pelanggan. · ...
Sortation Center Lead
3 minggu yang lalu
Lead sortation center operations through supervision of inbound sorting bagging and outbound processes ensure all functions run well in accordance with SOP monitor team productivity capacity and tools conduct briefing with warehouse team on 5S implementation and reporting. · ...
Operations Assistant Manager
5 hari yang lalu
Job Description: Minimum 3–5 years of experience in a BPO center environment. · ...
Head of Customer Care
1 minggu yang lalu
Manage and monitor telephony activities customer interaction and services support People management across customer care Monitoring of budget utilization · ...
Inbound Call Officer
1 bulan yang lalu
Listens to customer's question concern and issues checks policy data/history and do quick analysis answers customer's question relate to policy data product procedure and transaction resolves customer complaint maintains a positive attitude calmly responds to customer complaint h ...