Cosmetics Sales Representative - Tangerang - PT Tengyu Kosmetik Internasional

    PT Tengyu Kosmetik Internasional
    PT Tengyu Kosmetik Internasional Tangerang

    3 hari yang lalu

    Layanan Pelanggan / Dukungan
    Deskripsi
    Kualifikasi

    Pengalaman 1–3 tahun di bidang sales B2B, khususnya: Maklon kosmetik / skincare atau Industri FMCG / personal care. Memahami alur bisnis maklon kosmetik dari konsep produk sampai produksi massal. Komunikatif, persuasif, dan mampu negosiasi dengan klien brand owner. Mampu bekerja mobile (kunjungan klien, pameran, meeting).

    Jobdesc
    • Menjembatani hubungan antara Perusahaan dengan pelanggan (customer)
    • Rapat dengan pelanggan baru (new customer) terkait tata cara makloon di Perusahaan Berkoordinasi dengan Regulatory Officer terkait penyelesaian proses pendaftaran notifikasi dan sertifikasi halal produk
    • Berkoordinasi dengan Departemen R&D terkait penyelesaian pembuatan sampel trial dan pemeriksaan desain kemasan
    • Berkoordinasi dengan Departemen terkait untuk waktu penyelesaian pembuatan produk sesuai kesepakatan dengan pelanggan (customer)
    • Membantu mengingatkan kepada pelanggan (customer) untuk melunasi biaya pembuatan produk termasuk pendaftaran notifikasi dan sertifikasi halal
    • Memeriksa rincian pesanan pelanggan (PO Customer) sebelum diproses oleh Departemen Finance & Accounting Berkoordinasi dengan pelanggan (customer) terkait pengiriman bahan baku titipan atau bahan kemas titipan untuk menjaga stok di Perusahaan
    • Berkoordinasi dengan Departemen Warehouse terkait penyelesaian pengiriman produk jadi kepada pelanggan (customer)
    • Berkoordinasi dengan Departemen terkait terhadap penyelesaian keluhan dari pelanggan (customer)
    • Menanggapi keluhan pelanggan (customer) dan menindaklanjutinya kepada Departemen terkait agar membantu menyelesaikan keluhan tersebut
    • Membantu menginformasikan kepada pelanggan (customer) jika terdapat teguran produk dari Badan POM atau penarikan produk dari pasaran
    • Memberi dan mengumpulkan kuesioner survey kepuasan pelanggan (customer) terhadap pelayanan Perusahaan sebagai dasar evaluasi kinerja di semua departemen
    • Menerapkan alur kerja di departemennya sesuai dengan prosedur tetap yang ada Menjaga hubungan baik dengan pelanggan (customer).

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