Client Relations Manager – Furniture Factory - Mengwi, Bali - PREDMET CONSTRUCTION BALI

Deskripsi

Location: Bali, Indonesia – at Predmet Furniture factory

Employment Type: on-site

Responsibilities:

• Build and maintain long-term relationships with clients (designers, architects, private clients)

• Serve as the first point of contact: consultations, questions, gathering preferences

• Coordinate commercial offers with the project manager and design team

• Explain technical or production limitations clearly and constructively

• Guide clients throughout all project stages: briefing, production, delivery, feedback

• Use CRM tools to manage contacts, follow-ups, and project data

• Ensure high levels of client satisfaction and repeat business

• Handle escalations and respond to unusual or complex requests professionally

Requirements:

• Proven experience in customer-facing roles in premium segments (design, architecture, furniture)

• Excellent interpersonal skills and empathy

• Strong verbal and written communication skills

• Understanding of furniture production processes is a plus

• Confident computer user, able to learn digital tools quickly

• Fluent in English (spoken and written), minimum B2 level — many clients are international or expats

• Willing to work on-site at our factory in Bali

We Offer:

• Work at a premium custom furniture factory on Bali

• Exciting projects with international designers and clients

• A collaborative, creative environment

• Competitive salary with performance incentives

• Growth opportunities and hands-on experience in the industry

• Supportive team and modern tools (CRM, digital platforms)