Compliance Analyst - European Union - Konecta

Deskripsi

WHO WE ARE

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are looking for a Compliance Analyst to support and strengthen the Company's global compliance framework.

The role will focus on monitoring regulatory requirements, conducting risk-based internal audits, and driving the implementation of compliance initiatives across multiple countries. The successful candidate will work closely with local teams and key stakeholders to promote a strong culture of integrity, ethical behavior, and regulatory compliance throughout the organization.

RESPONSIBILITIES

• Perform periodic internal audits, with a focus on processes and areas with higher risk exposure, and define, implement, and monitor corrective action plans.
• Audit and monitor whistle blowing channel data to ensure proper handling and compliance with internal policies and regulations.
• Monitor compliance with applicable legislation by reviewing regulatory requirements, highlighting obligations, and tracking adherence to established deadlines.
• Manage and coordinate the compliance network, working closely with Country teams to ensure alignment and effectiveness.
• Analyze country compliance models to identify best practices and lead their implementation across other countries.
• Drive the implementation of initiatives related to the global compliance program, codes of practice, and applicable local laws and regulations.
• Promote a culture of integrity and ethical behavior across the organization, building strong relationships with key business leaders and supporting critical business initiatives.
• Monitor the regulatory and compliance environment to assess the potential impact of regulatory changes on compliance programs.
• Conduct due diligence activities related to suppliers, clients, employees, and other relevant third parties.
• Perform reviews and audits based on risk analysis, particularly in processes or situations with higher regulatory risk.

REQUIREMENTS

• Bachelor's degree required; a legal qualification is preferred.
• Specialized training is highly valued (e.g. Executive Training or a Postgraduate/Master's degree in Compliance).
• Previous experience working in the Compliance function, with strong exposure to internal audits.
• Demonstrable experience in a similar role within a multinational environment.
• Solid knowledge of compliance frameworks and regulatory requirements.
• Proactive attitude with the ability to work independently while managing multiple tasks.
• Strong analytical skills, with high attention to detail and accuracy.
• Problem-solving skills with a solution-oriented mindset.
• High standards of integrity and ethical behavior.
• Strong communication skills, with the ability to collaborate across different teams and countries.
• Willingness to travel as required.
• Fluency in English is required; Spanish knowledge will be considered a plus.