Restaurant Manager Conservatory - Jakarta - Park Hyatt

Deskripsi

Organization- Park Hyatt Jakarta

Summary

• To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
• To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.
• To be fully aware of all activity within the Hotel on a day to day basis.
• To assist the Manager in efficiently managing the Restaurant according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakarta's Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
• To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• To liaise with the Kitchen and Food & Beverage associates on daily operation and quality.
• To ensure that the outlet cashiering procedures are strictly adhered to.
• To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
• To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
• To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
• To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.
• To ensure all associates provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business.
• Conducting Food Safety Training.
• Performing Personal and Environmental Hygiene in the Management of Food Business Services.
  
  

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills