Associate Application Support Engineer - Jakarta - OpenWay

    OpenWay
    OpenWay Jakarta

    1 hari yang lalu

    Teknologi / Internet
    Deskripsi
    Responsibilities

    Job band definition is provide assistance related to the installation, operation, and maintenance of way4 software application programs. This roles is the contact person who would receive and handle support tickets and resolve support-related issues ; provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time.

    Responsibilities ;
    • High-level knowledge of commonly used software, hardware and applications
    • Provide L1 and L2 support and troubleshooting way4 bugs
    • Demonstrated written communication skills to create useful support logs
    • Analytical and problem-solving skills to troubleshoot and diagnose issues
    • Time management skills to provide updates and fixes within a promised time frame
    • Multitasking skills to assist multiple employees at once
    • Observational skills to recognize warning signs that indicate potential problems
    • Customer service skills to interact professionally and positively with employees and coworkers

    Competencies & Skills
    • Deep understanding way4 environment.
    • Very good understanding of Java, Oracle database architecture and technology; knowledge of PL/SQL and Oracle DBA activities is a plus
    • Possess a strong analytical and logical thinking
    • Good understanding of UNIX; ability to manage LINUX virtual machines is a plus.
    • Highly accountable for the tasks assigned and ability to keep promises
    • Resourceful and self-sufficient

    Requirements

    Job Requirements:
    • Educated to degree level in Computer Science or Engineering with GPA 3.25
    • 3 years experience in application support
    • Good analytical and problem-solving skills
    • Having good communication in English both in verbal and listening
    • Attention to detail and high level of accuracy
    • Depth knowledge English, written and spoken, is a necessity
    • Flexibility and availability
    • Ability to perform in an evolving environment as well as to learn and adapt rapidly to new environment
    • Ready working in the shifting time.
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