Senior Card Fraud Analyst - Jakarta - StraitsX

    StraitsX
    StraitsX Jakarta

    5 hari yang lalu

    Akuntansi / Keuangan
    Deskripsi
    About The Role

    The Cards Fraud Analyst is responsible for protecting StraitsX and its clients from card-related fraud through proactive monitoring, in-depth investigations, and continuous optimization of fraud rules and processes. This role requires analytical thinking, strong attention to detail, and the ability to balance fraud prevention with a seamless customer experience.

    Working closely with the Fraud, Dispute Operations, Compliance, Product, and Engineering teams, this position plays a key role in maintaining operational excellence and minimizing losses caused by unauthorized or high-risk card transactions.

    What Will You Do
    • Monitor real-time and post-transaction fraud alerts to detect suspicious card activity.
    • Investigate potential card fraud cases, including unauthorized usage and counterfeit transactions.
    • Conduct data-driven analyses of fraud trends, emerging threats, and rule performance.
    • Recommend and implement improvements to card fraud detection rules, thresholds, and monitoring logic.
    • Collaborate with internal stakeholders (Fraud, Dispute Operations, Product, Engineering, Compliance) to optimize fraud prevention processes.
    • Support dispute and chargeback management for card-related fraud cases.
    • Prepare periodic fraud performance reports, including alert volumes, false-positive rates, and key metrics.
    • Participate in testing and validating fraud tools and system enhancements.

    What We Are Looking For
    • At least 3 year of experience in fintech, payments, or fraud operations, preferably in card fraud management.
    • Knowledge of 3D Secure, AVS, CVV, tokenization, and other card security protocols.
    • Experience with SQL, data visualization tools (e.g., Metabase), or Python for fraud analytics is a plus.
    • Strong attention to detail and an investigative mindset.
    • Effective communication and collaboration skills across cross-functional teams.
    • Ability to work under pressure and respond quickly to emerging fraud threats.

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