PT Concentrix Services Indonesia pekerjaan di Indonesia

We're seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. · Provide live chat support to customers from Europe and the US, assisting with travel inquiries. · Manage ...

Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. · Utilize effective presen ...

Delivering exceptional customer service and fluent in English. · Excellent English proficiency (B1 level or above), both written and verbal, with a strong understanding of US English nuances. · Prior customer service experience, ideally within e-commerce or a live chat environmen ...

Responsible for monitoring contacts, preparing and providing feedback to agents, data analysis, and making designated reports/decks. Participating in internal & external calibrations, communication to heighten awareness and focusing on importance of positive customer experience, ...

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. · Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance ...

We are seeking an English CS Email Specialist to join our team in Surakarta, Central Java. This full-time role will involve providing high-quality customer service support through email communication. · Responding to customer inquiries and complaints via email in a professional a ...

Job Description Summary · Responsible for monitoring incoming calls or tickets · Managing customer service agent availability · Responsible for distributing workload in real time · Adjusting staffing levels as needed to meet SLA · ...

Merespon panggilan, chat, atau email dari pelanggan yang secara proaktif mencari informasi produk atau layanan kami. Fokus utama Anda adalah menutup penjualan dari leads yang masuk (pelanggan yang menghubungi). Secara efektif menggunakan keterampilan Customer Service Anda (empati ...

Supervise a group of call center associates, coach direct reports, and ensure service delivery meets contractual KPIs and financial expectations. · Supervise call center associates · Coach direct reports · Ensure service delivery meets KPIs and financial expectations · Fluent in ...