Yustiana Wulandari

I‘ve 3 years of experience in the Sales industry. I learned a lot about serving clients well.
As a sales person, I believe that customer service and satisfaction is a top priority. Therefore, I always put customers first, such as finding out customer needs, serving complaints directly or by email or by phone.
Dealing with customers with various characteristics and targets is my biggest daily challenge.
My job as a Sales Executive not only serves direct buying and selling activities in the showroom but also via Live Chat, Zendesk, Phone, Email indirectly makes me also have skills as a Customer Service. If there are complaints from customers, I immediately check the root of the problem and then provide solutions.
However, this didn’t stop me from trying to work in a new field. Especially in the field of human resources or administration.

Account Manager
PT Defender Nusa Semesta (Defenxor) January 2022 - April 2022, South Jakarta

1. Building and maintaining strong, long-lasting customer relationships.
• 2. Overseeing client account management, including negotiating contracts and agreements to maximize profit.
• 3. Making offer proposals to prospective clients.
• 4. Set a budget for marketing costs, and calculate revenue.

Sales Executive

Fabelio (October 2019 - December 2021) South Jakarta
• 1. Continously improved customer service,brand awareness and company’s reputation.
• 2. Implemented a consultative and value driven approach to exceed company sales goals.
• 3. Achieved sales target over one month.
• 4. Provided value and quality to customers with prompt resolution of complaint and as a result, successfully retained clients and obtained referrals to increase our client base.
• 5. Strengthened personal knowledge of company’s products and services by participating in training and meeting monthly.
• 6. Used microsoft excel to create monthly sales report.
Beauty Advisor
PT Paragon Technology And Innovation (Wardah Cosmetic) (May, 2019 - October, 2019)
• 1. Created makeup application for day wear and special event.
• 2. Gave product recommendations to customers to resolve their concerns and satisfy their needs. • 3. Used microsoft excel to create monthly sales report.
• 4. Doing stock taking every month.

Bachelor Degree Of Human Resources Management
Pamulang University • South Tangerang • 2020 • 2,89

Accounting
SMK Harapan Bangsa • Depok • 2015