beBee background
Profesional
>
Layanan / Dukungan Pelanggan
>
Semarang
Wa Ode Anastasia  Septiana

Wa Ode Anastasia Septiana

Customer Support Operation
Semarang, Jawa Tengah
(0)

Sosial


Tentang Wa Ode Anastasia Septiana:

A competent, detail-oriented Customer Support Operation who is known for coordinating Customer Service workflows while maintaining consistently high levels of customer satisfaction. Strives to meet all client expectations in fast-paced, virtual situations by following defined policies and procedures. An excellent team-work with 2 years of extensive experience in establishing a productive, well-organized atmosphere, resolving difficulties, cultivating relationships to ensure loyalty and growth, and building strategies to provide high-quality customer assistants. Exceptional organizational and administrative skills, as well as a commitment to complete client satisfaction. 

Pengalaman

Customer Service Specialist (Tier 2)
May 2021 - August 2021
- Handling and solving 40 - 60 cases per day including Inbound calls, Outbound calls, messages, and emails. 
- Giving solutions to customers' inquiries.
- Answering customer's questions
- Reaching out to B2B partners to contribute to client's business development

Senior Customer Support
August 2021 - February 2021
- Assisting Customer Service agents to handle Inbound calls, outbound calls, messages, and emails properly.
- Monitoring agent's workflow
- Making daily Reports to the client
- Conducting a briefing regarding any updates or the latest SOP for handling customer inquiries
- Ensuring all agents achieve the daily productivity set by the client
- Report any feedbacks from customers and B2B partners to improve client services.

Real-Time Floor Monitoring (RTFM) 
February 2022 - Recent 
- Monitoring the traffic of incoming inbound calls, messages, and emails. 
- Managing jobs of more than 100 agents
- Ensuring agent's KPI achievement
- Maintaining business performance 
- Making daily, weekly dan monthly reports to the client
- Maintaining KPI B2B to client
 

Pendidikan

  • Sultan Agung Islamic University 

Bachelor of Education

  • Dong Seo University 

Short course Asia Summer program (ASP) 2018.  July - August 2018

Profesional dari sektor Layanan / Dukungan Pelanggan yang sama dengan Wa Ode Anastasia Septiana

Profesional dari berbagai sektor di dekat Semarang, Jawa Tengah

Pengguna lain yang disebut Wa Ode Anastasia

Pekerjaan di dekat Semarang, Jawa Tengah

  • Desnet

    Technical Support

    5 hari yang lalu

    Langsung berlaku

    Desnet Semarang, Indonesia

    Deskripsi dan Tanggungjawab Pekerjaan · Instalasi, Maintenance, Monitoring, dan Troubleshooting perangkat jaringan internet · Persyaratan · - Laki - Laki, Pendidikan SMK TKJ/S1 (Teknik Informatika/ Sistem Informasi/ Ilmu Terapan di bidang Network & jaringan) · - Domisili di kota ...

  • PT Republik Priority Finance

    Program Magang Intership

    3 hari yang lalu

    Langsung berlaku

    PT Republik Priority Finance Semarang, Indonesia

    Program magang 2, 3, 4, 5, dan 6 bulan, dengan posisi: · - Internship-Management trainee · - Internship-Public relation · - Internship-Marketing communication & strategist · - Internship-Data analyst · - Internship-Sales Represntative · - Internship-Call support specialist & sche ...

  • PT BFI Finance Indonesia Tbk

    Surveyor Motor

    5 hari yang lalu

    Langsung berlaku

    PT BFI Finance Indonesia Tbk Semarang, Indonesia

    Melakukan kunjungan ke tempat calon customer yang melakukan pembiyaan ke BFI untuk memastikan calon customer layak/tidak untuk dibiayai. · Melakukan penawaran kembali ke customer database · Pria · Usia maksimal 30 Tahun · Pendidikan Min. D3 · Memiliki SIM C · Resilience dan Mudah ...