Vitta Herviantini

Hallo,

Nama saya Vitta, saya besar di bidang bahasa dan memiliki banyak pengalaman di perhotelan dan customer service. Saya sangat menikmati setiap pekerjaan yang saya lakukan karena saya senang bisa produktive dalam hidup. Saya juga gemar belajar hal-hal baru walau terkadang hal tersebut tidak mudah, setelah pandemi, saya banting stir dan memiliki peluang untuk bekerja di bidang pendidikan. Saya memasuki departemen administrasi di dua sekolah terakhir dimana saya bekerja. Saya juga senang berinteraksi dengan anak-anak. Dan saat ini saya sedang melalukan kursus AMI Montessori Orientation Course 0-3 dari London karena saya juga ingin bisa bekerja dengan anak-anak berusia 0-3 tahun di kemudian hari. Pendidikan sangat penting diberikan kepada anak-anak sjak usia dini dan mereka adalah generasi penerus yang anak mengubah bangsa kita.

Hobi saya adalah bermain tennis, pottery, knitting, crochet, nonton, social gathering dll. Saya mampu bekerja secara effective, bekerja dalam team maupun secara individu. Saya sangat passionate dengan pekerjaan yang saya geluti, saya bertanggung jawab dan dapat diandalkan dan dipercaya. Saya juga mampu bekerja menggunakan Monday.com, Canva, Microsoft 365, Google, Calendar, todoist, notion, slack, wordpress, BehaviourWatch.com dll. Saya mampu mengoperasikan social media seperti Instagram, Facbook, Threads, Linkedln, dll.

Saya memiliki banyak pengalaman baik di dalam negeri maupun di luar negeri, dimana saya menjadi seorang yang flexible dan mudah memahami berbagai perbedaan, budaya, kebiasaan, adat maupun bahasa. Saya beruntung bahwa saya memiliki kelebihan ini. Dan semoga hal ini bisa membuat saya menjadi asset yang sangat bermanfaat di perusahaan dimana saya akan dipekerjakan.

Terima kasih,

Vitta Herviantini

Lead PBS and Safeguarding Administrator Sheiling School Thornbury, United Kingdom May 2023 - August 2024 Lead responsibility for the timely processing, recording, and reporting of all Safeguarding data. Managing and coaching support staff to complete accurate reports of incidents, accidents, and concerns. Line managing school administrator to provide support to the Safeguarding Team. Tracking of all reports and actions. Collating data and producing statistics and reporting packs for Senior Management and Regulatory bodies. To provide clerical and administrative support and ensure the continued effective function of the school office, to liaise with parents and guardians, local authorities and other external agencies, to oversee and administer pupil record systems and alert the relevant individuals where their input is required, record concise and accurate meeting minutes and distribute as required, any other administrative task as required.

Enrolments Coordinator Montessori School Bali, Indonesia July 2021 - February 2023 Assisting the Principal with the enrolments process for new potential students Taking minutes meeting Assisting any enquiry through out the email, phone calls and WhatsApp messenger Translate Parent Handbook Organize School Tour Prepare details of potential families for the principal for the school tours Arranging schedule for potential parents to observe the classroom Handling Yearbook Making; including contacting suppliers for printing assisting lead teachers during absenteeism and providing child care for younger ages

Receptionist The Old Bell Hotel, Malmesbury, United Kingdom April 2019 - July 2019 Check in and Check out Process; including settle the payment Helping guests with enquiry; facilities locally around the hotel etc Taking reservation via email, phone call, walk-in and through the booking system (booking.com, Agoda, Trip Adviser, hotel website) Helping Bar and Restaurant Team serving foods and drinks and as well taking the order

Gentle Organizer (Accommodation Lead) Club Med Hotel | Bali, Indonesia and Kabira and Hokkaido, Japan January 2014 - February 2019 Taking the responsibility for the room assignment Making sure guests are checked-in on the system upon their arrival Taking reservation for direct sales Sales upgrade for room type or package Handle complain mainly about the room and handle the room change or upgrade Receptionist clerk Daily report to Reception manager and finance manager for any arrival, departure and sales Monthly report with the number of guests and sales Taking the lead together with the Traffic Manager when the Reception Manager is not available Give the general information regarding hotel facilities and the package the guests have upon their arrival at the lobby area Arranging the departure for all of the guests (package and non package guests)

French Speaking GRO Grand Mirage Bali, Indonesia January 2013 - December 2013 Check in and Check out process for VIP guests (mainly for French speaking guests) Prepare the arrival for VIP and all-inclusive guests (mainly for French speaking guests) Doing the room assignment and made the adjustment accordingly Handle the complaints

Gentle Organizer (Receptionist | Child Coordinator | Tour Sales | Accommodation Lead) Club Med Hotel | Bali, Indonesia | Cherating, Malaysia | Phuket, Thailand March 2009 - December 2012 Check in and Check out process Give the information regarding to hotel facilities and package the guests have in English, French and Bahasa Indonesia Give the hotel tour and showing the facilities of the hotel in English, French and Bahasa Indonesia Respond to any enquiries that the guests have with the general information; facilities around the hotel, outside of the hotel, etc Providing Child Care for the children from 2 years old to 17 years old Providing activities for the children in the Child Club Prepare the performance with the children in the Child Club Selling the tour package that hotel provide; Phi-Phi Island, Phuket Fantasea, Elephant Ride, 4x4, Golf, Rafting, James Bond Island trip, etc

August 2005 - March 2009 During this time, I have tried various position: Life Insurance Marketing at Sequish Life in Bandung, Indonesia Receptionist at Guest House (a Family Business type) at Retanata in Bandung, Indonesia Front Desk Administrator at PT. Caswell Mom’s Indonesia in Kuningan, Jakarta, Indonesia Personal Assistant to Set Designer for the movie project Eat Pray Love in Sanur, Bali, Indonesia

S1 Sarjana Sastra Prancis 2000-2005