Sukasah Noor Aby

Professional IT expert with a proven track record of 8 years of experience in roles such as Chief Technical Support, IT Support Specialist, and IT Staff. Possesses exceptional communication skills and adept at simplifying intricate networking, hardware, and software issues into easily understandable terms. 

Freelance IT Support for Live Streaming (On-site)  •  Bali United Footbal Club
Feb 2023 - Dec 2023  |  Gianyar, Bali

• Ensured smooth operation of internet network and all necessary live streaming equipment.
• Ensured seamless execution of live streaming events.

IT Staff  •  BVR Group Asia
Jan 2023 - Jan 2024  |  Seminyak, Bali

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Supervise daily operations of network and server infrastructure.
• Manage IT budgets, forecast, handle cash flow, and enforce cost-effectiveness.
• Evaluate risks and develop network recovery and backup processes.
• Assess and purchase new and replacement hardware.
• Implement security measures for the network, data, storage, and communication systems.
• Train employees on software and hardware, troubleshoot, and provide technical support when needed.
• Manage infrastructure and IT systems for several properties, such as hotels, villas, and cafes, under the management of the company. (Chillhouse Villa, Chillcorner Villa, BTS Villa, Bali Coffee Club Seminyak, Bali Coffee Club Canggu, Bali Beauty Center Sanur, Bali Coffee Club Jakarta).
• Maintenance & Troubleshooting VHP System at Chillhouse Villa, Chillcorner Villa, BTS Villa.
• Build new IT infrastructure and systems at Bali Coffee Club, Jakarta.
• Establish new IT infrastructure and systems at the new BVR Group Asia office in Sanur.
• Integrate several networks in different locations and cities (BVR Office Sanur, BVR Office Seminyak, Chillhouse Office, BVR Office Jakarta, Bali Coffee Club Office Jakarta).

IT Support Specialist  •  PT. Swamedia Informatika
Jun 2022 - Dec 2022  |  Bandung, West Java

• Handle client complaints and directly responsible for providing support to clients of the company, specifically Commonwealth Bank.
• Explore partner application products, including WSO2 - API Manager, WSO2 - Micro Integrator, and WSO2 Integration Studio.
• Troubleshoot applications and provide timely resolutions.

Freelance IT Support (On-site & Remote)  •  PT. Granada Teknologi (Jam Multazam)
Jul 2019 - Present  |  Bandung, West Java

• Provide on-site & remote technical assistance and troubleshooting to clients experiencing IT issues, including hardware, software, and network problems.
• Respond promptly to client inquiries and service requests via email, phone, or remote support tools.
• Diagnose and resolve technical issues efficiently, utilizing diagnostic tools, remote access software, and knowledge of IT systems and applications.
• Install, configure, and maintain software applications, operating systems, and hardware components remotely, ensuring compatibility and optimal performance.
• Provide proactive maintenance and monitoring of client systems to identify and address potential issues before they cause disruptions or downtime.

IT Staff  •  Global Media Solusindo
Jul 2018 - Nov 2021  |  Bandung, West Java

In place of assignment at Puslatbang PKASN (Lembaga Administrasi Negara) Bandung.
• Handling user complaints and providing timely resolutions.
• Support and ensure smooth functioning of IT facilities in the office.
• Building new IT topology and infrastructure within the Puslatbang PKASN (Lembaga Administrasi Negara) environment.
• Integrate the network between buildings within the Puslatbang PKASN (Lembaga Administrasi Negara) environment.
• Troubleshooting issues related to printers, LAN network, hardware, and software.
• Installation and configuration of Mikrotik, Access Point, Unifi Hotspot, Printers, Hardware, and Software.

Chief Technical Support •  PT. Citra Jelajah Informatika (CIFO)
Feb 2015 - Mar 2028  |  Bandung, West Java

• Maintenance and implementation of client networks for PT Citra Jelajah Informatika.
• Handling client complaints
• Providing support to ensure smooth IT operations in the Main Office.
• Scheduling monthly visits for the technical team.
• Installation of Unifi Long Range Hotel House Sangkuriang's hotspot in Bandung.
• Installation of the local network for Dinas Pelayanan Pajak (DISYANJAK) in Bandung.
• Installation and upgrading of software (Java, Microsoft 365, Microsoft Office 2016) at Allianz Tower in Jakarta.
• Remote installation and upgrading of software for all Allianz branches in Indonesia.
• Installation of Unifi Hotspots at Hotel Topas
• Installation of Unifi Hotspots and Local Area Network at Festival Citylink in Bandung.
• Installation of Unifi Hotspots and Local Area Network at Hotel Horison in Bandung.
• Installation of Unifi Hotspots and Network Configuration at Grandia Hotel in Bandung.
• Installation of Unifi Hotspots at Hotel Blackbird and Hotel Stevie G (Maja Group) in Bandung.
• Installation of Unifi Long Range Hotspot at Hotel Grand Tjokro Bandung.
• Installation of Unifi Hotspots and Network Confguration at Prime Park Hotel in Bandung.

SMK Negeri 3 Kota Bekasi

Computer and Network Engineer