Muhammad Abdu Harahap

• PT. Salam Pacific Indonesia Lines (SPIL) – Jakarta

Operations Staff | 2024 – April 2025

- Organized logistics service activities for Class A branches including outbound and inbound operations.
- Coordinated with trucking vendors to fulfill customer delivery requests.
- Built strong customer relationships for scheduling, supplies, and administrative matters.

- Actively coordinated with Customer Service, Sales, and Operations teams to support and streamline daily container loading and unloading processes

• PT. NYK SPIL Indororo (SPIL Group) – Medan, Balikpapan & Banjarmasin

Business Representative | 2021 – 2024

- Led RoRo operations on ships, ports, and at customer warehouses.
- Ensured vendors followed SOPs to minimize claims and risks.
- Increased customer satisfaction by 45% through SOP implementation.
- Achieved sales targets, maintained CRM records, and generated regular reports.
- Expanded market share and boosted branch sales by 80% on average.

• PT. Salam Pacific Indonesia Lines – Surabaya & Ternate

Trainee | 2019 – 2020

- Rotated through company divisions every 3 months to understand business operations.
- Initiated improvement project to reduce shifting at depot and port time, cutting costs by 15%.
- Won Best Project award for the 'Vendor Dashboard' initiative to improve communication and performance with vendors.

Bachelor’s Degree in Agriculture (Agribusiness)
University of Sumatera Utara | 2014 – 2018
GPA: 3.7 / 4.0
Final Project: Factors Influencing the Soybean Import Volume in North Sumatra Province – Indexed in Scopus