Max Budi Darmawan

Highly adaptable and customer-focused professional with a proven track record in customer service, sales, and operations management. Experienced in handling client interactions, team supervision, and event coordination. Passionate about delivering high-quality service, solving problems effectively, and working in fast-paced environments. With prior leadership experience as a Store Supervisor, Support System & Event Production Manager and Unit Coordinator, I have successfully led teams, managed operations, and trained staff to achieve company objectives.

Property Advisor • Brighton Real Estate Indonesia (Real Estate)

June 2023 - present 

• Assisted clients in identifying and purchasing properties that met their needs and preferences.
• Negotiated property deals, achieving favorable terms for clients while meeting company targets.
• Maintained an updated database of properties, ensuring accurate and timely client information.

Self-Employed • Xiao Lens Eyewear Solution (Retail/E-Commerce – Eyewear)

April 2021 – present 

• Provided personalized service to customers, helping them choose the right eyewear based on individual needs.
• Managed daily operations, customer service, and after-sales support, ensuring client satisfaction and repeat business.
• Handled basic inventory, online inquiries, and order fulfillment.

Sales Marketing & Store Supervisor • UD Indojaya Perkasa Abadi (Retail & Wholesale – Eyewear)

April 2019 – March 2021

• Assisted the owner by supervising daily store operations to ensure smooth workflow.
• Substituted various roles when staff were absent, including cashier, quality control, and invoice preparation for customer orders.

Sales Marketing • UD Indojaya Perkasa Abadi (Retail & Wholesale – Eyewear)

December 2018 – March 2019

• Collaborated with store members to achieve monthly sales targets consistently.
• Created and presented products to potential clients, highlighting key product benefits.

Support System & Event-Production Manager • Sekolah Musik Indonesia (Education & Performing Arts)

May 2015 – November 2018

• Ensured the smooth operation of music-learning activities by coordinating schedules, managing resources, and troubleshooting logistical issues.
• Collaborated with music teachers to conceptualize and execute creative student projects as part of their assessments, enhancing learning outcomes.
• Organized events, including competitions and music performances, to showcase student talent and attract new enrollments, resulting in increased community engagement and school visibility.

Unit Coordinator • Sekolah Musik Indonesia (Education & Performing Arts)

July 2013 – April 2015

• Oversaw branch operations, managing daily activities and supporting a small team to ensure efficient music-learning services.
• Coordinated schedules, managed resources, interviewed teachers’ candidates, and addressed operational issues promptly.
• Worked closely with teachers and staff to develop and implement student projects and events.

Digital Music Teacher • Sekolah Musik Indonesia (Education & Performing Arts)

February 2011 – June 2013

• Educated students on the fundamentals of music production using digital technology, including software and equipment.
• Designed and implemented structured lesson plans tailored to individual student needs, fostering creativity and technical proficiency in music production.

Production Team • PT. Focus Media Indonesia (Media & Advertising)

October 2009 – January 2011

• Produced high-quality in-house advertisements and promotional videos for clients, ensuring alignment with their brand messaging and marketing goals.

Operated video and audio editing software to deliver polished, on-brand advertisements within tight deadlines, enhancing client satisfaction and retention. 

Petra Christian University

Surabaya, Indonesia

Communication Science

July 2005 – December 2008

Petra Christian Senior High School

Equivalent to Singapore GCE 'A' Level / Pre-University Qualification

Graduated: 2005