Edyame Bakti Sholeh

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am mature team worker and adaptable to all challenging situations. I am able
to work well both in a team environment as well as using own initiative. I am able to wok well under pressure and adhere to strict deadlines.

Feb 2022 - Feb 2023 i have worked at Halodoc as Customer service insurance with job desk : 
- Answer calls and handles any queries from health care provider , payer , and patient
- Manage and resolve the complaint
- Responsible for daily care management and daily monitoring for medical condition and expenses
- Guarantee insurance and online claim assesment
- Outbound call activities to end user for any cases
- Answer customer questions through the live chat feature regarding the problems experienced

2018 -  2022 , i have worket at Global Excel Managent Inc as Customer Service Executive with job desk such as : 
   -  Receive incoming calls through telephone lines regarding admission report
   -  Calculating the details of the costs of hospitalization of patients
   -  Making quarantee of payment to hospital
   -  Chasing and monitoring email from hospital.
   -  Handling complain from patient and agent insurance. 
   -  Handle query from chats and email
   - Back up team for provider relation

2012 until 2018 ATI Business Group as Data Analist Ticketing Refund with jobdesk such as : 
   - Analyze refund request based on airline state
    - Handling query from agent by Live chat 
    - Making invoive of refund query from system 
    - Monitoring refund status

2006 - 2011 STBA PERTIWI

S1 Sastra Inggris