Edi Lahut

Summary: Oversees the Food and Beverage department including multiple outlets, such as all-day dining, fine dining, In-room Dining, Banquets, Outdoor Catering, Pool Bar, and private events. Responsible for managing over 100 employees and assisting in recruiting, interviewing, hiring, and training associates. Participated in staff meetings and evaluated the performance of employees in designated areas and provided regular appraisals for improvement with 6 times pre-opening team experienced in U.A.E and Indonesia with:

- New hotel openings
- Direction of all food and beverage departments
- Implementation of F&B marketing strategies and campaigns
- Strategies for guest satisfaction growth and implementation
- F&B promotion and activities, based on the brand competitors' set and execution

- Revenue analysis and action plan
- Menu implementation

- Menu engineering

- Beverage matrix

- Menu pricing strategies

- Business acumen

- F&B revenue management
- Production of business unit specific SOP's, training guides, handbooks and training plans of multi F&B outlets
- F&B outlets brand standard champion
- H.A.C.C.P implementation for F&B outlets and consistent management
- Quality product and service F&B management
- Staff appraisal

- F&B Marketing gravitation

- F&B Reservation management

- Increase the hotel NPS and RPS
- Profit and Lost Management
- Joyful individual who aims to elevate the client experience by consistently maintaining a cheerful attitude
- People Management

- Tactful and pleasant in complex situations, following personal and professional code of ethics. Poised, confident, and seasoned orator with a proven track record of success in providing excellent customer service
- Extremely energetic, dependable and self-motivated individual with a high degree of collaborative work integrity
- Possesses flexibility and adaptability to manage manifold tasks and consistently achieves performance goals through diligence, tenacity and initiative
- Possesses reputation for strong work ethics and uncompromising devotion to service

My extensive 17 Years of experience in the United Arab Emirates and Indonesia with 6 times pre-opening team hotel operations is my commitment to achieve the highest quality.

Graduated from School of Hotel Management in Surabaya and I am holding over 40 international training certificates, recognitions and achievements