Dewa Gede Anuraga

Passionate Frontliners in Customer Service and Operations with more than 10 years’ experiences Hotel Industry and Pre-Opening Hotel Team setting. Successful at consistently delivering the highest quality of service. Quick effective worker who always goes the extra mile to sell more and keep customers happy. Experienced on Sales & Marketing Strategy Plan to maintain achieving the target with respectful on both Process and Result Oriented.

Executive Assistant Manager Cluster 

ASTON – favehotel Bojonegoro (Archipelago International Indonesia) 

01 Sept 2022 to 09 Sept 2023

• Rooms Division Operations ( Front Office – Housekeeping – Engineering ) 
• Sales Marketing and Revenue Management 
• Food and Beverage Operations ( Service and Kitchen )
• HR Recruitment - Permit Lisence – Training 
• Finance – Administration and General
• Owning Company and Corporate Reports   

Front Office Manager Cluster

ASTON – favehotel Bojonegoro (Archipelago International Indonesia)

15 March 2021 to 30 Sept 2022

• Monitoring and Maintaining both Front Office Hotels.
• Re pre-opening on hiring new team.
• Actively assisting on E-Commerce and Revenue Analysis.
• Actively assisting Rooms Division on Re-fresh the product.
• Guest Satisfaction minded. 

Front Office Manager 

Swiss-belHotel Darmo (PT. CPI), Surabaya 

10 August 2020 to 28 February 2021

• Pre-Opening/Soft Opening Team to plan Departmental Budget (Expenses Vs Revenue).
• Actively on concepting for the operation (SOPs, Flows) especially for Pandemic period.
• Maintain to hire qualified Team member to have multi-tasking Passion and high balance Motivation. 

Front Office Manager 

Harris Hotel Sentraland (Tauzia Hotel Management), Semarang 

March 2017 to July 2020

• Pre-Opening Team to set up Soft Skills to entire of team member and Hardware. 
• Budgeting both for 2 years Expenses and Revenue.
• Actively to achieved 3rd TripAdvisor Rank of 78 4/5 Star Hotel in Semarang Area in 3 months after running the Hotel. 

ABA ( Akademi Bahasa Asing ) St. Pignatelli Surakarta  

• Major : English Language 
• Diploma Degree 2000 – 2003

IHS Hotel School Surakarta 

• Major : Hotel Program Course 
• 6 Months ( Jun – Dec 2003 )