ayu utami

A professional with experience in banking administration, billing, priority customer service, and marketing communication. Possesses strong communication skills, is results-oriented, and is accustomed to working both in a team and independently. Known as an extrovert, adaptable, responsible, and easy to build relationships with. Has a humble, easy-going attitude and is open to new experiences. Active in organizational activities and always enthusiastic about continuing to learn and grow in a dynamic work environment.

WORK EXPERIENCE

Makeupuccino | January 2025 – Present

Marketing Communication

• Developing store partnerships with brands and communities to increase awareness

• Planning and executing collaborative events

• Overseeing and organizing events held inside and outside the store

Bank DBS | February 2024 – December 2024

Treasure Wealth Associate

• Offering financial products to priority customers

• Maintaining customer relationships and increasing loyalty

Bank Mandiri | 2021 – 2023

Desk Collector (New KSM)

• Collecting payments and reminding debtors of their obligations via telephone

• Negotiating payments with relevant business units

Bank Mandiri | 2018 – 2020

Admin Collection

• Inputting collection administration such as memos, BAST, and daily reports into the system

• Preparing visit documents for Field Collectors

Padjadjaran University | 2011 – 2015

Bachelor of Arts in Indonesian Literature

SMAN 6 Purworejo| 2008 – 2011