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Layanan / Dukungan Pelanggan
Andri Dayadi

Andri Dayadi

Service Delivery & Planning Specialist
Jakarta, Jakarta


Tentang Andri Dayadi:

An experienced professional adept at utilizing knowledge of both the after sales and services industry to successfully manage operations and delivers service excellence to customers & all stakeholders.


Employment History


PT. Epson Indonesia, Jakarta 

January 2005 — Present

Customer Support/Post Sales Assistant Manager 


  • Service Delivery & Service Planning for Epson in Indonesia market
  • Chanel Management & supervision of 200+ after sales authorized partners
  • Performance based evaluations for existing & potential partners/clients
  • Creating & configuring of brands after sales coverage/service networks
  • Ongoing competitor and analyzing market trend
  • Supervising quality of Epson support for Indonesia Region.
  • Supervise & liaise with service partners, controlling after sales performance.
  • Problem escalation to Singapore regional office & Seiko Epson Japan.
  • Managing After Sales cost within strict margin VS overall net sales
  • Lead coordination of Technical Support Department activity for B2B & B2C Product.
  • Call centre management, Analysis of customer satisfaction surveys & feedback
  • Ensure company brands & campaigns is up to date with consumer demands & challenges
  • Factory automation Robots
  • Managing principals, System Integrators, Alliance Partners
  • Project handling with time constraints


Bachelor of Computer Science, Gunadarma University, Jakarta

August 1997 — May 2002

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Profesional dari berbagai sektor di dekat Jakarta, Jakarta

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