beBee background
Profesional
>
Layanan / Dukungan Pelanggan
>
Jakarta
Andri Dayadi

Andri Dayadi

Service Delivery & Planning Specialist

Layanan / Dukungan Pelanggan

Jakarta, Jakarta
(0)

Sosial

Tentang Andri Dayadi:

An experienced professional adept at utilizing knowledge of both the after sales and services industry to successfully manage operations and delivers service excellence to customers & all stakeholders.

Pengalaman

Employment History

 

PT. Epson Indonesia, Jakarta 

January 2005 — Present

Customer Support/Post Sales Assistant Manager 

 

  • Service Delivery & Service Planning for Epson in Indonesia market
  • Chanel Management & supervision of 200+ after sales authorized partners
  • Performance based evaluations for existing & potential partners/clients
  • Creating & configuring of brands after sales coverage/service networks
  • Ongoing competitor and analyzing market trend
  • Supervising quality of Epson support for Indonesia Region.
  • Supervise & liaise with service partners, controlling after sales performance.
  • Problem escalation to Singapore regional office & Seiko Epson Japan.
  • Managing After Sales cost within strict margin VS overall net sales
  • Lead coordination of Technical Support Department activity for B2B & B2C Product.
  • Call centre management, Analysis of customer satisfaction surveys & feedback
  • Ensure company brands & campaigns is up to date with consumer demands & challenges
  • Factory automation Robots
  • Managing principals, System Integrators, Alliance Partners
  • Project handling with time constraints

Pendidikan

Bachelor of Computer Science, Gunadarma University, Jakarta

August 1997 — May 2002

Profesional yang bersaing dengan Andri

Profesional dari sektor Layanan / Dukungan Pelanggan yang sama dengan Andri Dayadi

Profesional dari berbagai sektor di dekat Jakarta, Jakarta

Lihat profesional di dekat Jakarta, Jakarta

Pengguna lain yang disebut Andri

Pekerjaan di dekat Jakarta, Jakarta

  • Kalaras

    Cleaning service

    Ditemukan di: beBee S2 ID - 1 minggu yang lalu

    Kalaras Kota Bogor, Indonesia Waktu penuh

    - Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli.- Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja.- Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahg ...

  • RGF HR Agent Recruitment

    Sales Service Officer

    Ditemukan di: beBee S2 ID - 1 minggu yang lalu

    RGF HR Agent Recruitment indonesia - bekasi/cikarang, Indonesia Permanent

    - Ensure sales target achievement- Provide services to customers in accordance with applicable regulations by always being oriented to excellent service (Service Excellence) - Anticipating customer complaints by always providing the best service according to applicable standards ...

  • Prohire Global

    Sr. Analyst Petroleum Economics

    Ditemukan di: Manatal GBL S2 T2 - 2 minggu yang lalu

    Prohire Global South Jakarta, Indonesia

    Client: Oil & Gas Industry · Contract: 1 years · Location: Kuningan, South of Jakarta (Gedung PIEP jakarta) · Pendidikan minimum S1 bidang Teknik/Manajemen/Ekonomi. · Minimum 10 tahun pengalaman sejenis untuk S1, atau 7 tahun untuk S2. · Memiliki pemahaman dengan baik dalam aspek ...

Lihat pekerjaan di Jakarta, Jakarta