Adi Yunianto

Seasoned operations and project manager with 11 years of experience applying exceptional planning, lateral thinking and problem-solving abilities toward enhancing business process in day-to-day activities. Results-driven and resilient in developing teams while improving process and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach with operational excellence. Analyzed current business, intepreted trend, forecasted revenue and created strategy to achieve the target  by using driven-data, observation or survey.

Managed the business operations of Media group network (MTI) unit.
Led more than 200 personnel (operators, technicians and engineers) and supervised 4 sub-departments. 
Evaluated the business process, organizational structure, job description, operational rules and procedure system of the department by conducting continuous evaluation and improvement.
Managed, supervised, motivated all employees and ensure they understand with company rules and procedures.
Involved in the recruitment, selection and training of new and existing employees.
Created CAPEX and OPEX budgets and conduct reviews and evaluations for efficiency.
Analyzed service quality performance and make continuous improvements through driven data and customer satisfaction survey.
Maintained SLA as per agreed contract.
Collaborated with all departments related to operations (contract, material request, logistic).
Maintained a good relationship with customers, partners and goverment entities.
Negotiated with vendors and contractors to obtain competitive prices and deliver contracts on time.
Delegated tasks to subordinates by example and provide solutions if experiencing problems and provide opportunities for the team to develop and provide constructive ideas if any for the progress of the department. 
Managed call center, whatsapp group, complaint handling and conduct customer satisfaction survey.
Presented solutions to prospective customers and ensure customers extend services by providing more quality services than competitors by involving the entire team.
Conducted reviews of new contracts, lease extensions.
Conducted periodic performance appraisals of all staff based on the KPI of each level.
Determined new strategies to enhance the efficiency of process, which includes accessing the viability of new technologies. 
Enforced policies to established a culture of health and safety. 
Maintained transmiter, cooling system, power backup system (UPS, generator), electrical distribution panel, transformer, company asset and facility are working well by conducting total preventive maintenance regularly. 
Managed over 100 customers.

STTTelkom, Electrical Engineering